Privacy Policy

1. Introduction

HavenDuskTide ("us," "our," or "we") prioritizes your privacy. This document outlines how your information is collected, used, shared, and kept secure by us when you interact with our website havendusktide.sbs or use our services for yacht chartering.

Engaging with our services implies your agreement to the guidelines detailed in this policy. This policy aligns with the pertinent privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other significant Canadian privacy laws.

2. Information Collection

2.1 Personal Data

We gather personally identifiable details that you willingly submit to us when you:

• Reserve a yacht charter
• Reach us via our website or telephone
• Subscribe to our newsletter
• Complete application forms on our website
• Take part in surveys or promotional events

Such information may encompass:

• Your name and contact information (email, telephone, physical address)
• Billing information (processed through secure third-party services)
• Yacht charter preferences and needs
• Contacts to use in case of emergency
• Special dietary needs or health information (when provided)

2.2 Collected Data Automatically

Automatic data collection occurs when you visit our site, gathering information about your device and browsing habits:

• IP address and geographical data
• Type of browser and its version
• Navigation patterns, including pages viewed and the duration of your visit
• Sites that led you to ours
• Details about your device (model, screen size, etc.)

2.3 Cookies and Other Tracking Methods

To improve your experience on our website, we employ cookies and comparable tracking techniques for the following purposes:

• To retain your custom settings
• To assess the usage and efficiency of our website
• For the delivery of content tailored to your interests
• To enhance the services we offer

Your preferences regarding cookies can be managed via your browser or our cookie consent banner.

3. Utilization of Your Data

We deploy the gathered data for these purposes:

• Service Provision: To manage yacht charter operations, confirm bookings, and communicate regarding your arrangements
• Support for Clients: To address your inquiries and offer needed support
• Handling Payments: For processing financial transactions and for billing management
• Security Measures: To ensure the safeguarding of our services and to prevent deceitful activities
• Marketing Efforts: To send promotional content and updates, provided you've given consent
• Optimizing the Website: To analyze interaction with the website and to improve its functionality
• Upholding Legal Standards: To adhere to laws and regulatory requirements

4. Disclosure and Sharing of Information

We abstain from selling, trading, or leasing your personal details to external parties. We might share your data under these circumstances:

4.1 With Service Providers

We could share details with trusted third-party providers that support us with: transaction processing; website server hosting and maintenance; email campaigns; tracking and analysis of website performance; and customer services.

4.2 Following Legal Obligations

Your information may be released if mandated by law or when needed for legal proceedings, responding to court directives, in crisis situations, or when investigating possible fraudulent or unlawful acts.

4.3 During Business Transactions

If there's a business merger, acquisition, or asset sale, your data may become part of the assets transferred.

5. Data Protection

Measures like encryption, secure server usage, access control, frequent evaluations, and staff training are implemented to shield your personal details from unauthorized access, changes, exposure, or destruction.

Nevertheless, we must note that no digital transmission or storage system is impervious to intrusion. Absolute data security cannot be guaranteed.

6. Retention of Data

Only for as long as required to fulfill the intended purposes or as dictated by legal requirements will we keep your personal data. Customary timeframes include:

• Charter Reservations: 7 years for tax/legal reasons
• Marketing Correspondence: until the user chooses to unsubscribe or requests deletion
• Analytics for the Website: 26 months
• Customer Service Interactions: 3 years subsequent to the last engagement

7. Rights and Choices of the User

You are entitled to access, modify, eradicate (subject to legal restrictions), port over, opt-out of marketing, and manage cookies. To exercise these rights, please reach out to us using the contact details provided below.

8. Third-Party Services

8.1 Usage of Google Analytics

Google Analytics is utilized to monitor website interactions. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Networking Sites

Links on our website connect to various social media platforms which maintain their own respective privacy protocols.

8.3 Transaction Processing

We enlist PCI DSS-compliant third-party entities to process payment transactions.

9. International Data Transfer

It's possible that your details will be transferred to and processed in countries other than France. We employ measures in line with international privacy laws to safeguard your information.

10. Privacy of Minors

Our services are not intended for children below the age of 13, and we do not deliberately gather their personal data. If you suspect that a child has provided their information to us, contact us immediately.

11. Amendments to This Privacy Document

Periodically, we may revise this Privacy Policy to mirror developments in our practices or changes in legal stipulations. Notification of updates will be through new postings of this document, emails to registered users, or announcements on our site. Your continuous use of our services post-update indicates consent to the changes.

12. Contact Info

Should you have queries concerning this Privacy Policy or our data handling practices, reach out to us:

13. Adherence to Google Ads User Consent Policies

We comply with the consent policies set forth by Google Ads. You can modify cookie/tracking preferences at any time through our cookie settings.